About the Customer
The customer is a leading Japanese zipper manufacturing company, with a significant service and field force operation supporting equipment and customers across multiple locations. As part of its broader digital transformation strategy, the organization sought to modernize how its field force operates and delivers service.
Business Challenges
- Existing Application was cumbersome, slow and error-prone which led to customer complaints.
- No real-time data on the faulty machine, service due and daily service update.
- Unable to access knowledge repository such as a troubleshooting guide – rectifying this can help them respond quickly to a fault reported from previous experience.
- No real-time data of the field force engineer trips.
- The customer required a single source of truth that cascades all operational functions; real-time analytics with customized role-based dashboards with mobile access.
Solution
Project Highlights
- Create Service Requests & Job Dashboard
- Scheduling and Approvals
- Real time trip Geo-location Tagging
- Service Report with Images of Machines serviced
- Push Notifications
- Management dashboard and reports
The technology that we use to support
Android
iOS
MY SQL Server
Node JS
