About the Customer
Emaar MGF Land Limited is a real estate development company, formed as a joint venture between Emaar Properties (a major global real estate developer) and India’s MGF Development.
Business Challenges
Organizations running long-standing HCL Domino-based customer response systems often reach a point where the platform’s aging architecture limits their ability to adopt modern CRM capabilities — while the system still holds years of operationally critical customer interaction data that can’t simply be discarded during a migration.
Solution
- Modernized Emaar MGF’s legacy customer response system, migrating functionality and data from HCL Domino to Salesforce
- Moved the organization onto a modern, widely-supported CRM platform
- Preserved operational continuity of customer response handling throughout the transition
The technology that we use to support
HCL Domino (migration source)
